Returns and Refunds
We accept all returns, be it due to a defect, or even change of mind.
For defective items, kindly inform us first, so we may organise a way for you to return the item/s. We will shoulder any return shipping costs associated.
For change of mind returns, we would still gladly accept it provided item hasn't been abused, and still in original packaging. You can return your purchase within 90 days for a full refund. For change of mind, the buyer has to shoulder return postage.Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Terms and Conditions of Returns and Refunds
Following payment of the Purchase Price being confirmed by Tomtek Outdoors and Tackle, you will be issued with a receipt to confirm that the payment has been received and Tomtek Outdoors and Tackle may record your purchase details for future use.
Tomtek Outdoors and Tackle may, at their sole discretion, provide a refund on the return of the Products within 30 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.
For large, bulky items and items exceeding the value of $200, a restocking fee, amounting to 15% of the sale value may apply.
Tomtek Outdoors and Tackle's Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').
You may make a claim under this clause (the 'Warranty Claim') for material defects and workmanship in the Products within 1 from the date of purchase (the 'Warranty Period').
In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Tomtek Outdoors and Tackle showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Tomtek Outdoors and Tackle at Parcel Locker 10099 95412, 92 Mulgoa Road, Jamisontown, NSW 2750, or by email at firstname.lastname@example.org.
Where the Warranty Claim is accepted then Tomtek Outdoors and Tackle will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.
The Warranty shall be the sole and exclusive warranty granted by Tomtek Outdoors and Tackle and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.
All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.